FAQ
Review our frequently asked questions to learn more about our services, health requirements, and policies. Call (830) 625-8074 if you need additional information!
Frequently Asked Questions
Age Requirements:
12 weeks of age or older and must have had at least Rabies, DHLPP (2 rounds), Bordetella, and Canine Influenza.
Please have your veterinarian fax or email the current dates to us or bring in proof of current vaccinations upon arrival.
REQUIRED VACCINATIONS
(ADMINISTERED BY A VETERINARIAN REQUIRED):
DOGS:
Rabies
DHLPP
Bordetella
Canine Influenza
CATS:
Rabies
FVRCP
Click here to make a reservation.
You can also call us at (830) 625-8074 to make a reservation. We will ask you specific questions in order to set up a profile for your pet and create a reservation. Comal Springs does not require a temperament test or interview prior to boarding.
You (and your pet) are encouraged to tour the facility prior to your boarding reservation. A reservation is recommended if touring the resort with your pet. Comal Pet Hospital & Resort offers a complimentary day of Doggie Daycare for new customers, with proof of up-to-date vaccinations. This helps ease the transition to boarding by allowing your pet to become acquainted with our staff and the resort scents.
For your pet’s health Comal Pet Hospital & Resort recommends that you bring their own food in pre-measured and pre-marked zip lock baggies. This helps prevent upset stomachs that could be caused by changing food. However, we do provide Purina Veterinary EN (Gastroenteric Diet) as our premium house food for $3/per day/per pet.
To ensure a flea and tick free environment, we ask that you do not bring any bedding, fabrics or plush toys. We provide all guests with premium bedding and blanket at no additional charge.
The youngest age Comal Pet Hospital & Resort will accept is a 12-week-old puppy or kitten. Your pet must be up to date on all vaccinations and have had at least their second set of vaccinations.
For the safety of your pet and other guests at Comal Pet Hospital & Resort, we do not accept pets in heat, pets that have been coughing within the last week, pets that have open wounds, pets that are recovering from surgery, pets that have contagious diseases, or pets who are people aggressive.
Yes, Comal Pet Hospital & Resort accepts unaltered or intact pets for boarding only.
On beautiful days with suitable weather, your pet will get to take full advantage of our play yard and covered outdoor patio. He or she will benefit from socialization with other even-tempered dogs, while also receiving an ample amount of exercise at the same time. During days with unsuitable weather, they will experience comfort in a personal suite, equipped with a sanitation seal between each suite, with room to stretch and play.
Yes, same family pets may stay together. There is a discounted rate for the second and subsequent pet(s) staying together in the same suite.
Comal Pet Resort is open from 7:00 am to 7:00 pm Monday through Friday, 7:00 am to 4:00 pm on Saturday, and our lobby is open on Sunday from 9:00 am to 11:00 pm. We are closed every day for lunch from 12:00 pm to 2:00 pm.
Yes, Comal Pet Resort is partnered with Comal Pet Hospital, right next door!
Of course! We know you value your pets as much as we do ours; therefore, we are always here to answer your questions and concerns. Your trust and the happiness and health of your pet is our main priority.
Comal Pet Hospital & Resorts' Meet and Greet Day offers a complimentary day of Doggie Daycare for new customers for your pet to become acquainted with us before boarding.
Yes, Comal Pet Hospital & Resort employees are thoroughly trained to administer medications.
Your dog will be able to enjoy group playtime with compatible dogs, according to size and temperament. If your dog does not interact well with others, Comal Pet Hospital & Resort does offer individual play sessions. Cat play sessions are done individually or with other cats from their family.
All pets get their own suite. Each pet receives a complimentary playtime with their boarding fee. Please click here for rates.
All pets get their own suite. Each pet receives a complimentary playtime with their boarding fee. Please click here for rates.
HOLIDAY PRICING & DEPOSIT INFORMATION:
Comal Springs requires a $50/per room deposit during peak/holiday times. In addition to a deposit, Comal Springs holiday rates (+$5/pet, per day) and minimum stay requirements apply during the dates listed below.
2 NIGHT MINIMUM STAY
Comal Springs requires a minimum 2-night stay while boarding during the following dates (72-hour cancellation policy with full deposit refund):
Memorial Day Weekend: Friday through Tuesday
Labor Day Weekend: Friday through Tuesday
New Year’s: December 28 – January 2
3 NIGHT MINIMUM STAY
Comal Springs requires a minimum 3-night stay while boarding during the following dates (7-day cancellation policy with full deposit refund):
CISD and NBISD Spring Break: Monday through Sunday
July 4th: July 2 – July 8
Thanksgiving Week: Monday through Sunday
Christmas Week: Monday through Sunday
Please give us a courtesy call if your plans change so we can allow availability for another guest. During the Memorial Day, Labor Day and New Year’s holidays, we require a 72-hour notice to avoid a $50.00 cancellation charge. During the July 4th, Thanksgiving and Christmas holidays, we require a 7-day notice to avoid a $50.00 cancellation charge.
Making Reservations
Cat or dog boarding reservations should be made well in advance to ensure a spot for your pet. At check-in, a team member will ask for an emergency contact person, your pet’s feeding instructions, health concerns, medication instructions, and any other special requirements you or your pet may have. This ensures the proper care of your pet during his/her visit.
